NAVIS

Privacy Policy

Navis respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Navis Duty Free mobile application.

By using this app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information when you use the app:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Date of birth or age confirmation

  • Nationality or residency status, where required

  • Account login details

Travel and Eligibility Information

  • Flight number

  • Arrival date and time

  • Travel-related details required to verify duty-free eligibility

  • Passport, ID, boarding pass, or other verification documents, where required

Order Information

  • Products viewed or ordered

  • Order quantity

  • Order value

  • Pickup or delivery preference

  • Order history

  • Order status

  • Customer support requests

Delivery Information

  • Delivery address, where delivery is available

  • Contact details for delivery coordination

  • Location information, only where required for delivery and enabled by the user

Payment Information
Payments may be processed through third-party payment providers. We may receive limited payment information such as transaction status, payment reference, order amount, and refund status. We do not store full card details unless this is clearly stated and legally permitted.

Technical Information

  • Device type

  • Operating system

  • App version

  • IP address

  • Usage data

  • Crash reports

  • Security logs

  • Analytics data

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Verify your age, identity, travel status, and purchase eligibility

  • Process, confirm, fulfil, cancel, or refund orders

  • Apply duty-free limits and product restrictions

  • Arrange pickup or authorized delivery

  • Send order updates and service notifications

  • Respond to customer support requests

  • Improve app performance, security, and user experience

  • Detect fraud, misuse, or unlawful activity

  • Comply with legal, customs, airport, duty-free, and regulatory requirements

3. Alcohol and Duty-Free Eligibility

Some products available through the app may be restricted, including alcohol-related products. These products are only available to users who meet the legal age, travel, customs, and eligibility requirements.

We may collect and verify information such as age, identity, flight details, travel documents, and order quantities to confirm eligibility.

Orders may be cancelled, reduced, or refused if eligibility cannot be verified or if the order exceeds applicable limits.

4. Sharing Your Information

We may share your information with:

  • Duty-free operators and business partners

  • Payment providers

  • Delivery and logistics partners

  • Identity, age, or eligibility verification providers

  • Technology, hosting, analytics, and customer support providers

  • Airport, customs, legal, or regulatory authorities where required

  • Law enforcement authorities where legally required

We do not sell your personal information.

5. Data Storage and Retention

We keep your information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, prevent fraud, and maintain business records.

Certain order, payment, tax, customs, or eligibility records may be retained for longer periods where required by law or regulation.

6. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no mobile application, website, network, or storage system is completely secure. You are responsible for keeping your account login details confidential.

7. Your Rights

Depending on applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your account or personal information

  • Withdraw consent where applicable

  • Object to certain processing

  • Request a copy of your data

To submit a privacy request, please contact us at: [Insert Privacy Email]

8. Marketing Communications

We may send you service-related messages about your account, orders, pickup, delivery, or important app updates.

We may send promotional messages only where permitted by law. You may opt out of marketing communications at any time.

We do not market alcohol-related products to minors.

9. Children and Minors

This app is not intended for children or minors. Alcohol-related products and features are restricted to users aged 21 years and above.

We do not knowingly collect personal information from children.

10. Third-Party Services

The app may use third-party services such as payment gateways, delivery partners, analytics tools, crash reporting tools, hosting providers, or verification providers.

These third parties may process information according to their own privacy policies and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted in the app or on our website with a revised effective date.

Your continued use of the app after any update means you accept the updated Privacy Policy.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Navis
Email: info@oceanpearlworld.com
Phone: + 968 96928752
Address: Muscat, Oman